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Shipping - Returns - Policies

Shipping Guidelines & Information

All in-stock items ship from our warehouses which are located in Southern California.

We try to ship in-stock orders within 1 - 2 business days. Once shipped, transit times via FedEx Ground, USPS and Saver are as follows:

* Shipments to the West Coast: approximately 1-2 business days

* Shipments to the Mid West: approximately 3-4 business days

* Shipments to the East Coast: approximately 5 business days

* FedEx: we offer ground and expedited service based on negotiated FedEx rates. Please note that FedEx may require a signature for orders above $500.

* USPS: we offer First Class and Priority Mail services based on realtime USPS rates.

We also offer expedited shipping methods for most in-stock items that can be shipped via FedEx and USPS.

Note shipping times listed or are verbally given on the phone are estimates only. Chic Chill does not guarantee any exact shipping time. We are not responsible for any exact delivery times, weather delays or shipping delays by carriers.

During holiday seasons, transit time may be longer. Orders may not be canceled or refused due to extended transit schedules. for the best results, if you have a (birthday, holiday gift, etc) always order far enough in advance.

In the unlikely Event of Freight Damage:

Before we ship any orders from our facility, we inspect all merchandise. Therefore, you can be certain that your order was in perfect condition before it was released to the carrier.

At the time of delivery, customers are responsible for inspecting both the packaging and the merchandise.

Orders are shipped via FedEx, UPS or USPS: If your order arrives with damage, you must report the damage within seven (7) days of receipt. In most cases, we will request a picture of the outside packaging and the damaged merchandise prior to replacement of the damaged merchandise

In the event of freight damage, the freight company has, at its discretion, the right to repair or replace the damaged item.

Our Return Policy

Returnable items can be returned within 30 days of receipt of shipment. Returns are only available by mail. Extended Holiday Returns: Items purchased from November 1 through December 20 can be returned through January 20. When shipping a return by mail, please follow these guidelines:

Items must be returned unused, unworn, unwashed and undamaged. Return items in their original packaging with all tags attached. Packaging may include tag hangers, plastic wrap, boxes, warranty cards, accessories and dust bags.

Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package. Email sales@chic-chill.com to request a return authorization.

Non-Returnable Items

Non-returnable items are listed as final sale. Final sale items are not eligible for return and will not appear in your eligible items for return. We let you know when an item is final sale by noting it in the item’s description and it may also be noted on your packing slip.

Refund Options

We offer two refund options for returnable merchandise:

You can select to return for merchandise credit and enjoy free return shipping. (Note: Air-shipping rates apply for Alaska and Hawaii.)

You can select to return for a refund to original form of payment and pay a $9.99 return shipping fee.

Terms and Conditions of Purchase

By clicking "Submit Order" or by placing a "Phone Order" , I am authorizing payment from my credit card account, Pay Pal account or any other form of payment I have supplied to Chic Chill for this purchase. I have read, understand and agree to the Chic Chill terms and conditions of sale policy, shipping policies and product return policy. I fully agree to all the terms and conditions set forth in these policies located on this web site at: www.chic-chill.com

Our Commitment to Privacy

Your privacy and the protection of your personal and financial information is important to us. We use the information that we collect on our site to provide you with superior shopping and customer service. If you place an order with us, your information will be processed in an accurate, secure and timely manner.

When you place an order with us, we ask you to provide both personal and financial information. We use the personal information to ship your order to you, contact you about any issue involving your order, and occasionally send you information about our company and our products. We use the financial information exclusively for completing your transaction.

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you.

All information that we collect is on an 'opt-in' basis and users may 'opt-out' at any time for any reason. To 'opt-out', please email us at sales@chic-chill.com

We use the financial information solely to bill you for merchandise purchased on our site. We will never disclose your financial information to third parties, except where required by law or in order to provide you with a requested service.

From time to time, we may send out emails on behalf of reputable organizations whose products or services are complementary to what we offer. We will never sell or share your email address with any third-party.

When you visit our web sites, we send one or more "cookies" to your computer or other device. We may also use cookies in emails that you receive from us. A "cookie" is a small data file that is placed on the hard drive of your computer. A "session cookie" expires immediately when you end your session (i.e. close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our web sites, tailor our products to suit your browsing history, process your order, track promotion statuses, and/or analyze your visiting patterns. Our Commitment to Data Security

All of your private financial information is secured using 128-bit encryption, which safely encrypts the data before it is sent to us. To prevent unauthorized access and maintain data accuracy, we have procedures to safeguard and secure the information that we collect online.

Copyright Notice

All of the content on our websites and in our brochures and catalogs are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Chic Chill™ or one of its affiliates. The content on our websites and in our brochures and catalogs are intended solely for personal, noncommercial use by the users of our site. You may download, copy, print and store selected portions of our content provided you 1. use these copies of the content for your own personal, non-commercial use, 2. do not copy or post the content on any network computer or broadcast the content in any media, and 3. do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded or copied materials is transferred to you as a result of any such downloading or copying. Chic Chill reserves complete title and full intellectual property rights in any content you download from our websites or copy from our brochures.

Accuracy of Information

From time to time there may be information on our websites or in our brochures that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Accuracy of Colors

We have endeavored to photograph and display the colors of our products as accurately as possible. However, the products that we offer may have variations in color and shade, and we cannot guarantee that the images shown on our websites or in our brochures will be an exact match to your item.

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Chic Chill shall not be liable for any damages of any kind related to your use of this site.